Accessibility Policies

Accessible Customer Service Policy

East York East Toronto Family Resources Organization (EYET) has created policies and procedures to meet the required Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005.

We are committed to providing our goods and services in ways that respect the dignity and independence of people with disabilities, allowing them to benefit from the same services and in a similar way as other customers.

EYET has developed an Accessible Customer Service Policy to govern how we offer goods and services to people with disabilities in Ontario. Copies of the Accessible Customer Services Policy are available in alternate formats, upon request. Should you wish access to these documents, please notify the Executive Director at 416.686.3390 EXT. 9985.

Staff, volunteers and others who deal with the public on EYET’s behalf receive ongoing and documented training in order to properly communicate with and provide assistance to people with various disabilities.

Customers are welcome to submit feedback about how we serve our customers with disabilities to:

Caroline Ball, Executive Director
416.686.3390 EXT. 9985
947 Queen St. E., Toronto, ON M4M 1J9

To download an accessible PDF of our Accessible Customer Service Policies click here.

To download an accessible PDF of our Accessible Multi-Year Accessibility Plan (2021-2025) click here.



The information on this website is provided as a public service by East York East Toronto Family Resources (EYET). The use of this website is subject to and constitutes the user’s agreement to the terms and conditions noted below.

Information on this website is provided by EYET solely for the user’s information and it is provided without warranty, guarantee, or responsibility of any kind, either expressed or implied. Although we make every effort to ensure that all information is accurate and complete we cannot guarantee its integrity, or that the information is current or accurate.

External Links

Links from this site to other sites are presented as a convenience to users. EYET does not accept any responsibility for the content, accuracy, reliability, or currency found on these external sites. In addition, different privacy and reproduction policies may apply. Users wishing to rely upon information contained on the external links should consult directly with the source of the information.

The linking to this site from an outside organization does not imply on the part of the EYET any endorsement or guarantee of any of the organizations or information (including the right to display such information) found on their respective websites).

Copyright/Permission to Reproduce

Materials on this website were produced and/or compiled by EYET for the purpose of providing direct access to information about the services provided by EYET.

Privacy Statement

EYET are committed to respecting the personal privacy of individuals who visit its website. This page summarizes the privacy policy and practices of EYET’s website.

    • East York East Toronto Family Resources does not automatically gather any personal information from you, such as your name, phone number, e-mail address, during visit to this website. This information is only obtained if you supply it voluntarily, usually through contacting us via e-mail.
    • Visitor information is not disclosed to anyone except personnel in the EYET system who may be contacted to prepare a response.
    • We do not use the information to create individual profiles, nor do we disclose this information.
    • Information obtained as a result of the website’s use of ” cookies ” is kept confidential.

This site uses cookies to make it convenient for users to move around our website. The Cookies must be stored on your computer’s hard drive. Cookies used by EYET are encrypted to make the information contained in cookies unreadable to anyone other than the EYET with which you are dealing.